Terms of Service

Last Updated: October 15, 2026

1. Welcome to Fitloraq

Thank you for visiting Fitloraq, an online retail store offering cosmetics, makeup products, and related beauty essentials.

The Fitloraq website is owned and operated by Hubei Tiansuiping Network Technology Co., Ltd. In these Terms of Service, the expressions "Fitloraq," "we," "our," and "us" refer to the company operating this online store.

These Terms establish the conditions governing access to our website, use of its features, and purchases made through our online cosmetics retail platform.

By accessing the website, browsing our collections, submitting an order, or using our services, you acknowledge that your activities are subject to these Terms and other applicable policies published on our website.

These additional policies may include our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you disagree with these Terms, you should discontinue use of our website and refrain from placing orders.

Certain website functions, including checkout, payment processing, and technical infrastructure, may be supported by independent service providers.

2. Customer Eligibility and Account Responsibilities

Our online store is intended for individuals who are legally permitted to enter into purchasing transactions under the laws applicable to them.

Customers are responsible for ensuring that their use of Fitloraq complies with relevant legal requirements.

Where a minor is permitted by applicable law to use the website under parental or guardian supervision, the responsible adult should oversee the activity and any associated purchases.

If customer account features are available, users should maintain the confidentiality of their login credentials and provide accurate information when registering or updating their accounts.

You should notify our customer service team if you become aware of unauthorized activity involving your account.

We may take reasonable steps to protect customer accounts and website security where suspicious or unauthorized activity is identified.

3. Our Online Cosmetics Retail Services

Fitloraq provides an online shopping environment where customers can explore and purchase cosmetics and related beauty products.

Our services include presenting product information, facilitating online purchases, processing customer orders, and coordinating fulfillment and delivery.

To maintain appropriate business operations, we may conduct reasonable reviews of certain transactions before processing or dispatching orders.

Such reviews may involve:

• Confirming payment authorization

• Verifying order information

• Checking product availability

• Identifying potentially fraudulent transactions

• Reviewing unusual purchasing activity

• Addressing security concerns

• Meeting applicable legal or regulatory obligations

Customer information submitted during checkout may be transmitted through relevant electronic systems and third-party providers involved in processing and fulfilling purchases.

Payment transactions are generally handled through independent payment processing services.

Customers may use our website for legitimate shopping and informational purposes. Commercial exploitation or unauthorized redistribution of website services or materials is not permitted unless otherwise authorized or allowed by law.

4. Cosmetic Products and Product Information

We aim to provide customers with relevant information to help them evaluate the cosmetics available through Fitloraq.

Product listings may include photographs, descriptions, ingredient details, shade information, sizes, quantities, packaging specifications, and usage instructions.

Although reasonable efforts are made to keep product information accurate, certain website details may occasionally require correction or updating.

Examples include:

• Product names and descriptions

• Cosmetic shades and colour references

• Ingredient or formulation information

• Product dimensions and quantities

• Packaging specifications

• Availability and inventory details

• Prices and promotional information

• Shipping or delivery estimates

We may update or clarify product information where appropriate, subject to applicable consumer protection requirements.

Customers are encouraged to review the relevant product details before making a purchase.

5. Product Colours, Packaging, and Visual Representation

Cosmetic products may have characteristics that are difficult to reproduce exactly in digital photographs.

For example, makeup shades, finishes, textures, and packaging appearances may look different depending on lighting conditions and individual display settings.

Variations may result from:

• Photography lighting and studio conditions

• Computer or mobile screen settings

• Differences in screen brightness and colour calibration

• Packaging updates

• Reasonable manufacturing variations

• Differences in product texture or finish

We aim to represent our products as accurately as reasonably possible.

However, an exact visual match between website photographs and physical products cannot always be guaranteed.

Minor differences within reasonable production tolerances do not automatically indicate that an item is defective.

Nothing in this section removes customers' statutory rights when goods are defective, materially misdescribed, or otherwise fail to meet applicable legal requirements.

6. Product Pricing, Promotions, and Stock Availability

Prices and promotional offers displayed on Fitloraq may be adjusted as part of normal retail operations.

Where legally permitted, we may revise product prices, introduce or discontinue cosmetics, update promotional campaigns, or change product availability.

These changes may include:

• Adjustments to displayed retail prices

• Limited-time promotional discounts

• Changes to product bundles or collections

• Updates to stock quantities

• Introduction of new cosmetic products

• Removal of discontinued items

• Changes to product packaging or presentation

• Reasonable purchase quantity restrictions

Products displayed on the website are subject to availability.

For accepted orders, the applicable price is generally the price confirmed during the purchase transaction, subject to any correction or adjustment permitted by law.

If an item becomes unavailable after an order is submitted, we may contact the customer to discuss an alternative, adjustment, cancellation, or appropriate refund.

We do not guarantee that a particular product or promotional offer will remain available indefinitely.

7. Placing Orders and Providing Accurate Information

Customers are responsible for reviewing their purchase details and supplying complete, accurate information during checkout.

Information required to process an order may include:

• Customer name

• Contact email address

• Telephone number

• Billing details

• Delivery address

• Payment information

• Other details necessary for transaction processing

Incorrect or incomplete information may interfere with payment verification, order fulfillment, or successful delivery.

Before completing a purchase, customers should carefully confirm the selected products, quantities, shipping address, and other order details.

If you notice an error after placing an order, please contact our customer service team as soon as possible.

We will make reasonable efforts to assist with requested corrections. However, modifications may not be possible after an order has entered advanced processing, fulfillment, or shipment.

8. Order Review, Confirmation, and Acceptance

Submitting an order through Fitloraq constitutes a request to purchase the selected products under the applicable conditions.

An automatically generated confirmation email generally acknowledges receipt of the order submission. It does not necessarily represent final acceptance of the transaction.

Before an order is fulfilled, we may verify relevant information, including:

• Payment status

• Transaction authorization

• Product availability

• Billing and shipping details

• Potential pricing errors

• Security or fraud indicators

• Other reasonable operational considerations

Where permitted by applicable law, we may decline, restrict, or cancel an order if circumstances prevent us from processing it appropriately.

If a payment has already been collected for an order that is subsequently cancelled, any refund due will be processed in accordance with applicable law and payment provider procedures.

Customers may be contacted when additional information is required to complete order processing.

9. Payment Processing and Transaction Security

Payments for products purchased through Fitloraq may be processed by third-party payment service providers.

Available payment methods are generally displayed during checkout and may vary depending on the customer's location, transaction characteristics, or payment provider availability.

Customers must use payment methods they are legally authorized to use.

We may take reasonable measures to review transactions that appear unusual, incomplete, or potentially unauthorized.

Payment authorization or verification issues may result in processing delays or the inability to complete a purchase.

Independent payment providers may apply their own terms, security procedures, and privacy practices to the services they provide.

Nothing in this section limits any consumer rights or payment protections available under applicable law.

10. Order Quantities and Purchasing Restrictions

Fitloraq primarily serves customers purchasing cosmetics for personal use, gifting, or other lawful purposes.

To help maintain product availability and protect against misuse, we may apply reasonable purchasing limits where appropriate.

These limits may relate to:

• Quantities ordered in a single transaction

• Multiple orders associated with the same customer

• Repeated purchases involving the same account

• Orders connected to a common shipping address

• Transactions using identical payment information

• Unusual purchasing patterns

We may review transactions where there is a reasonable concern involving fraud, unauthorized commercial resale, promotional misuse, or other improper activity.

Where permitted by law, orders presenting such concerns may be restricted, declined, or cancelled.

11. Shipping, Delivery, and Order Fulfillment

Products purchased through Fitloraq are subject to the shipping arrangements and delivery procedures described in our Shipping Policy.

Order processing and delivery periods may vary depending on product availability, destination, logistics arrangements, and circumstances affecting shipping providers.

Delivery estimates are provided for general reference unless expressly identified as guaranteed.

Factors such as carrier delays, customs procedures, incorrect delivery information, public holidays, or unexpected transportation disruptions may affect delivery schedules.

Customers should review the Shipping Policy for additional information concerning processing times, delivery arrangements, and applicable shipping conditions.

Any mandatory rights concerning delivery, delays, or non-delivery remain unaffected.

12. Returns, Refunds, and Product Issues

Requests involving returns, refunds, exchanges, or product concerns are handled according to our published Return & Refund Policy and applicable consumer protection laws.

Customers should review that policy to understand the relevant procedures, eligibility requirements, and available remedies.

If an order arrives damaged, contains an incorrect item, or presents another product-related issue, customers are encouraged to contact our support team with the order number and relevant supporting information.

Depending on the circumstances, photographs or additional details may help our team review the request.

Certain cosmetic products may be subject to hygiene-related return restrictions where such restrictions are legally permitted and clearly disclosed.

These restrictions do not override statutory rights concerning defective, incorrectly supplied, or otherwise non-compliant goods.

13. Ownership of Website Content

The Fitloraq website contains materials that may be protected by intellectual property laws, including copyright, trademark, and related legal protections.

Such materials may include:

• Brand identifiers and logos

• Product photography

• Cosmetic product descriptions

• Written website content

• Graphic designs and illustrations

• Promotional materials

• Website layouts and visual elements

• Other original digital content

Unless permission is granted by the relevant rights holder or use is otherwise legally permitted, visitors may not reproduce, republish, distribute, modify, license, or commercially exploit protected website materials.

Accessing Fitloraq does not transfer ownership of any intellectual property rights to the customer or website visitor.

14. Acceptable Website Use and Security

All visitors are expected to use the Fitloraq website in a lawful and responsible manner.

Activities that may compromise website operations, customer information, or transaction security are prohibited.

Examples of prohibited conduct include:

• Attempting unauthorized access to website systems

• Introducing viruses, malware, or harmful software

• Using stolen or unauthorized payment information

• Submitting fraudulent orders

• Interfering with another customer's website access

• Circumventing security protections

• Attempting to obtain confidential customer information unlawfully

• Misusing discounts or promotional offers

• Using automated systems in a way that unreasonably disrupts website operations

• Engaging in conduct that violates applicable laws

We may investigate suspected misuse and take reasonable protective measures, including restricting access or declining transactions where legally permitted.

15. External Websites and Service Providers

Fitloraq may rely on independent organizations to provide services necessary for operating our online cosmetics retail store.

These services may involve:

• E-commerce infrastructure

• Website hosting and technical maintenance

• Payment processing

• Transaction security

• Inventory and fulfillment coordination

• Shipping and logistics

• Website analytics

• Advertising and marketing support

• Customer communication systems

Our website may also contain links to websites managed by independent third parties.

We do not directly control the content, functionality, availability, or privacy practices of independently operated external websites.

Customers accessing external services should review the relevant provider's terms and privacy information.

Nothing in these Terms excludes responsibilities that cannot lawfully be excluded.

16. Website Maintenance and Service Interruptions

We make reasonable efforts to maintain the availability and functionality of the Fitloraq website.

Nevertheless, uninterrupted access to every website feature cannot be guaranteed.

Temporary interruptions may arise from:

• Scheduled system maintenance

• Software or security updates

• Website improvements

• Network connectivity issues

• Hosting or infrastructure problems

• Third-party service disruptions

• Technical failures

• Security incidents

• Circumstances outside our reasonable control

Where necessary, website features may be temporarily modified, restricted, or suspended for operational or security reasons.

We may provide notices concerning significant interruptions when reasonably practicable.

These provisions remain subject to applicable legal and consumer protections.

17. Additional Store Policies

Other policies published on Fitloraq may apply to specific aspects of the shopping experience.

These include:

Privacy Policy

Explains how personal information may be collected, used, disclosed, retained, and protected.

Shipping Policy

Provides information concerning order processing, delivery arrangements, shipping estimates, and related procedures.

Return & Refund Policy

Describes the conditions and procedures applicable to product returns, refunds, and related customer requests.

Product-Specific or Promotional Conditions

Certain products, discounts, or promotional activities may be subject to additional conditions disclosed at the relevant time.

Customers are encouraged to review applicable policies before completing a transaction.

Where a policy conflicts with mandatory legal rights, the relevant legal requirements will take precedence.

18. Responsibility and Applicable Legal Protections

Fitloraq seeks to provide accurate product information and maintain a functional online shopping environment.

However, certain operational circumstances, technical limitations, or third-party disruptions may affect website availability or service performance.

To the extent permitted by applicable law, liability for particular losses or disruptions may be limited where appropriate.

Nothing in these Terms is intended to exclude or restrict liability, remedies, or consumer protections that cannot legally be excluded or restricted.

Customers retain all mandatory rights available under applicable consumer protection legislation.

19. Amendments to These Terms

We may update these Terms of Service periodically to reflect developments in our business operations, website functionality, retail offerings, or legal obligations.

Reasons for revisions may include:

• Changes to our cosmetics product catalogue

• Adjustments to order management procedures

• Updates to website features

• Changes involving service providers

• Revised operational practices

• New legal or regulatory requirements

When revised Terms are published, the "Last Updated" date at the beginning of this document may be changed accordingly.

Unless otherwise required by law, updated Terms generally take effect when published or on another effective date expressly indicated.

Where legally appropriate, continued use of the website after changes take effect may constitute acceptance of the revised Terms.

Changes affecting previously accepted orders or mandatory customer rights will be handled in accordance with applicable legal requirements.

20. Business Information and Customer Contact

Customers who have questions concerning these Terms, require order assistance, or wish to contact the business operating Fitloraq may use the information below.

Brand / Store Name: Fitloraq

Business Type: Online Cosmetics Retail

Legal Operating Company: Hubei Tiansuiping Network Technology Co., Ltd.

Registered Business Address:

Room 16, 20th Floor, Commercial Building 4, Phase 3, Plot K2, Gemdale Zizaicheng, No. 1335 Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Customer Support Email:

service@fitloraq.com

Customer Service Telephone:

027-58907965

Hubei Tiansuiping Network Technology Co., Ltd. is responsible for the operation and administration of the Fitloraq online cosmetics retail store, including website management, customer transactions, order processing, fulfillment coordination, and related customer service activities.

For assistance with an existing purchase, customers should include their order number and a clear description of the matter whenever possible.

Providing relevant details can help our customer service team identify the transaction and respond more efficiently.

Thank you for visiting Fitloraq and taking the time to review our Terms of Service.