Contact Us

We're Here to Help at Fitloraq

Thank you for visiting Fitloraq, your online destination for cosmetics and everyday beauty essentials.

We want every customer to have access to helpful information and reliable assistance when shopping with us. Whether you're exploring our cosmetic products, checking on a recent purchase, or seeking guidance about an order you've received, our customer support team is here to address your questions.

Fitloraq is an online cosmetics retail store managed and operated by Hubei Tiansuiping Network Technology Co., Ltd. Our business handles online product sales, order administration, delivery coordination, and customer service for purchases completed through our website.

We welcome inquiries from both new and existing customers and aim to make communication as straightforward as possible.

Get in Touch With Our Team

For questions, requests, or assistance relating to our store, please use the following official contact channels:

Customer Support Email:
service@fitloraq.com

Customer Service Phone:
027-58907965

Email is a convenient way to contact us, particularly when your request involves an order number, delivery details, or supporting photographs.

To help us understand and process your request, we recommend including the following information when applicable:

• Your order reference number

• The email address associated with your purchase

• A clear explanation of your question or concern

• Supporting images if an item arrives damaged, incorrect, or incomplete

Sharing these details helps our team identify the relevant order and provide more accurate assistance.

What Can We Help You With?

Our customer service team handles a variety of inquiries related to Fitloraq's cosmetics retail operations.

Cosmetics and Product Questions

If you would like to learn more about an item before purchasing, you can contact us for available information about product characteristics, descriptions, application instructions, and other relevant details.

Purchases and Order Management

We can help customers understand their order confirmations, check processing information, and address general questions about orders submitted through our online store.

Delivery and Shipment Assistance

For questions concerning shipping arrangements, tracking information, or delivery-related issues, our team can review the available order information and provide relevant updates.

Checkout and Payment Support

If you experience difficulties during checkout or have questions about payment confirmation, accepted payment options, or the status of a transaction, you may contact our support team for assistance.

Returns, Exchanges, and Refund Requests

Customers who wish to request a return, inquire about an exchange, or seek information about a refund may contact us for guidance on the procedures and conditions outlined in our applicable store policies.

Problems With Received Items

If your delivery contains an incorrect product, arrives with visible damage, or appears to be missing an item, please reach out with your order information and relevant photographs so our team can review the situation.

Other Customer Service Requests

We also welcome general inquiries regarding our online store, product availability, website shopping experience, and other matters connected to Fitloraq purchases.

Each inquiry is reviewed according to the information provided and the nature of the request.

When Our Support Team Is Available

Our customer service team ordinarily handles inquiries during the following business days:

Support Days: Monday – Friday

Estimated Email Response Time: 24–48 business hours

Please note that these timeframes are general estimates rather than guaranteed response deadlines.

Certain requests may require additional review, particularly when they involve delivery investigations, payment verification, or coordination with fulfillment providers.

Responses may also take longer during national holidays, promotional events, peak shopping periods, or other times when inquiry volumes increase.

We appreciate your patience and understanding while we work to address your request.

Company and Store Information

For transparency, the legal business information associated with the Fitloraq online cosmetics retail store is provided below.

Store Name: Fitloraq

Retail Business Type: Online Cosmetics Retail

Registered Company: Hubei Tiansuiping Network Technology Co., Ltd.

Registered Business Address:

Room 16, 20th Floor, Commercial Building 4, Phase 3, Plot K2, Gemdale Zizaicheng, No. 1335 Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Official Customer Service Email:
service@fitloraq.com

Business Contact Number:
027-58907965

Hubei Tiansuiping Network Technology Co., Ltd. oversees the commercial and administrative activities of the Fitloraq website. These responsibilities include managing the online storefront, maintaining cosmetics product listings, processing customer purchases, coordinating order fulfillment, and handling customer communications and after-sales requests.

The registered business address above is provided for company identification purposes. Customers seeking assistance with purchases, returns, or other store-related matters should contact our customer service team before sending any products or correspondence to a physical address.

Our Commitment to Customer Communication

At Fitloraq, we recognize that clear and accessible communication is an important part of online cosmetics shopping.

Our aim is to help customers find the information they need, understand the progress of their orders, and obtain appropriate assistance when questions arise.

We continue to review our customer service procedures and online shopping processes to support a more convenient and dependable retail experience.

Whether you're discovering new cosmetics or following up on a recent order, we appreciate the opportunity to assist you.

Thank you for choosing Fitloraq. We value your interest in our store and look forward to supporting your beauty shopping needs.