Shipping & Delivery Policy

Last Updated: October 15, 2026

1. Shipping Information at Fitloraq

Thank you for shopping with Fitloraq.

We aim to provide customers with clear information about how cosmetic products are prepared, shipped, and delivered after an order has been placed.

Fitloraq is an online cosmetics retail store operated by Hubei Tiansuiping Network Technology Co., Ltd.

This Shipping & Delivery Policy explains our current delivery coverage, shipping charges, estimated processing and transit times, tracking arrangements, and procedures for addressing shipment-related concerns.

Please review the information below before completing your purchase.

2. Where We Currently Deliver

Fitloraq currently offers standard shipping to eligible delivery addresses within the United States.

Our present shipping services are primarily intended for customers located in supported U.S. delivery regions.

Some destinations may be unavailable depending on carrier coverage or other shipping restrictions.

Customers should enter their complete delivery address during checkout to confirm whether shipping is available for their location.

Available shipping options and applicable charges will be displayed before the purchase is finalized.

3. Standard Delivery Charges

Shipping costs are calculated according to the subtotal of the products in your order.

Our current standard shipping rates are:

Order Subtotal	Standard Shipping Cost
$0.00–$38.99	$3.99
$39.00 or more	Free Shipping

Orders with a subtotal of $39.00 or above qualify for free standard shipping to eligible U.S. addresses.

For orders below $39.00, a standard shipping charge of $3.99 applies.

The shipping fee associated with your purchase will be displayed during checkout, allowing you to review the total amount before submitting payment.

4. How Long Order Preparation Takes

After payment has been successfully confirmed, your order enters our preparation and fulfillment process.

During this stage, the selected cosmetic products may be checked for availability, prepared for packaging, and assigned to an appropriate fulfillment or logistics provider.

Estimated Order Processing Time: 1–5 business days

Business days generally mean Monday through Friday, excluding weekends and public holidays.

Orders submitted outside regular business hours may begin processing on the following business day.

Processing may occasionally take longer during periods such as:

• Major promotional campaigns

• Seasonal shopping events

• Public holidays

• Unusually high order volumes

• Inventory or fulfillment disruptions

• Unexpected operational delays

We aim to prepare orders within the estimated timeframe whenever reasonably possible.

5. Estimated Shipping and Arrival Times

Once an order has completed processing and has been handed over to the shipping carrier, the transportation stage begins.

Our usual estimated standard shipping period is:

10–20 business days after dispatch

This shipping estimate does not include the initial order processing period.

For reference, the typical combined timeframe is:

Delivery Stage	Estimated Duration
Order preparation and processing	1–5 business days
Standard shipping after dispatch	10–20 business days
Total estimated time	11–25 business days

Delivery estimates are provided as general guidance rather than guaranteed arrival dates unless expressly stated otherwise.

Actual delivery schedules may vary due to the destination, carrier operations, transportation conditions, weather, regional logistics arrangements, customs procedures where applicable, or circumstances beyond our reasonable control.

Mandatory consumer rights concerning delivery remain unaffected.

6. What Happens After an Order Is Placed?

Once your purchase has been received and payment has been confirmed, Fitloraq coordinates the steps necessary to prepare the order for shipment.

Depending on the products purchased and the fulfillment arrangements involved, this process may include:

• Confirming inventory availability

• Reviewing the order information

• Preparing cosmetic products for dispatch

• Packaging the items

• Assigning the shipment to a delivery provider

• Generating tracking details where available

Order fulfillment may be completed through our designated operational arrangements or authorized logistics partners.

After the package has been dispatched, a shipping notification will generally be sent to the email address provided during checkout.

This notification may contain a tracking number, carrier tracking link, or other relevant shipment information.

7. How to Track Your Delivery

Customers will generally receive tracking details after their package has been transferred to the shipping provider and the relevant information becomes available.

You can use the tracking number or carrier tracking link to check the latest recorded shipment status.

Please be aware that tracking updates may not appear immediately after a shipping notification is issued.

The carrier may need time to receive the package, complete its first scan, and register the shipment within its tracking system.

Tracking events may also be delayed while a package moves between transportation facilities.

A temporary lack of tracking updates does not necessarily indicate that the shipment has been lost or delayed.

If tracking information remains unchanged for an unusually long period, please contact our customer service team for assistance.

8. Shipping Delays and Delivery Concerns

Although we aim to coordinate shipments within the estimated delivery periods, delays may occasionally occur.

Possible reasons include:

• Unexpected carrier disruptions

• Severe weather conditions

• Transportation network delays

• Increased seasonal shipping demand

• Regional delivery restrictions

• Logistics or fulfillment difficulties

• Customs-related procedures, where applicable

• Other circumstances outside our reasonable control

If your shipment is significantly delayed, tracking information has not updated for an extended period, or you believe your package may be missing, please contact us.

Shipping Assistance Email:

service@fitloraq.com

To help our team review your inquiry, please include your order number, tracking number if available, and a brief explanation of the issue.

We may review the available shipment records and coordinate with the relevant delivery provider when additional investigation is appropriate.

Delivery-related concerns will be handled according to our applicable store policies and consumer protection obligations.

9. Correcting a Delivery Address

If you discover that your shipping address is incorrect after placing an order, please contact Fitloraq as soon as possible.

Address Correction Email:

service@fitloraq.com

Please provide the following information:

• Your order number

• The email address used during checkout

• The complete corrected delivery address

Address changes are generally more likely to be possible before an order has completed fulfillment.

Once a package has been packed, prepared for dispatch, or transferred to the carrier, changing the destination may no longer be possible.

We therefore recommend carefully checking your delivery details before completing payment.

10. Providing Accurate Shipping Information

Customers are responsible for entering accurate and complete delivery information when purchasing products through Fitloraq.

Before submitting an order, please confirm that your shipping address includes all relevant details.

These may include:

• Recipient's full name

• Street address

• Apartment, suite, or unit number, where applicable

• City

• State

• ZIP code

• Contact telephone number, where required

Missing or incorrect address information may cause delays, unsuccessful delivery attempts, or the return of a package to the carrier or fulfillment facility.

If a shipping problem arises because of inaccurate delivery information, our customer service team may contact you to review the available options.

Any further delivery arrangements will depend on the circumstances, carrier procedures, applicable store policies, and relevant legal requirements.

11. Orders Delivered in Multiple Packages

Some orders containing several cosmetic products may be shipped in separate parcels.

This can occur when:

• Items are stored at different fulfillment locations

• Certain products require separate preparation

• Different logistics arrangements apply to individual items

When an order is divided into multiple shipments, customers may receive separate tracking numbers or shipping notifications.

If one package arrives before another, this does not necessarily mean that the remaining items are missing.

Please review any additional tracking information provided for your order.

If you need assistance confirming the status of an outstanding package, our support team can review the available shipment details.

12. Failed Delivery Attempts and Returned Shipments

Delivery providers may occasionally be unable to complete a shipment.

This may happen when:

• The delivery address cannot be located

• Address information is incomplete

• The recipient is unavailable

• Multiple delivery attempts are unsuccessful

• The shipment is refused

• Other delivery-related difficulties occur

In some circumstances, the carrier may return the package to the designated fulfillment location.

If your order has been returned or marked as undeliverable, please contact Fitloraq customer support.

Our team will review the available information and explain any applicable options.

Depending on the circumstances, these may involve further delivery arrangements, a return review, or an eligible refund.

Any additional costs or procedures will be determined in accordance with applicable policies and legal requirements.

13. Customer Support for Shipping Questions

If you need assistance with a shipment, delivery estimate, tracking number, address correction, or missing package concern, our customer service team can review your request.

Support Days: Monday through Friday

Typical Email Response Time: 24–48 business hours

Response times may vary during public holidays, major promotions, or periods of increased inquiry volume.

When contacting us, please provide your order number and tracking information, if available.

Including these details can help our team locate the relevant shipping records more efficiently.

14. Legal Business and Contact Information

The following information identifies the company responsible for operating the Fitloraq online cosmetics retail store.

Brand / Store Name: Fitloraq

Business Category: Online Cosmetics Retail

Operating Company: Hubei Tiansuiping Network Technology Co., Ltd.

Registered Business Address:

Room 16, 20th Floor, Commercial Building 4, Phase 3, Plot K2, Gemdale Zizaicheng, No. 1335 Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Customer Service Email:

service@fitloraq.com

Customer Service Telephone:

027-58907965

Customer Service Days: Monday–Friday

Estimated Email Response Time: 24–48 business hours

Hubei Tiansuiping Network Technology Co., Ltd. oversees the operation of Fitloraq, including website administration, customer order processing, fulfillment coordination, and shipping-related customer assistance.

The registered business address is provided for company identification and should not be assumed to be a customer return or parcel collection address.

For delivery-related questions, please contact our customer support team using the official information above.

Thank you for choosing Fitloraq. We appreciate your purchase and aim to provide clear delivery information and helpful assistance throughout the shipping process.