Privacy Policy

Last Updated: October 15, 2026

1. Introduction and Scope

At Fitloraq, protecting customer information and maintaining transparency about how personal data is handled are important parts of our online retail operations.

This Privacy Policy explains how Hubei Tiansuiping Network Technology Co., Ltd., the company operating the Fitloraq online cosmetics retail store, may collect, process, use, share, retain, and safeguard information relating to individuals who interact with our website.

This policy covers personal information associated with activities including:

• Visiting and navigating our online cosmetics store

• Viewing cosmetic products and related descriptions

• Making purchases or completing checkout procedures

• Registering or accessing customer accounts, where supported

• Contacting our customer assistance team

• Submitting requests concerning orders, returns, or refunds

• Signing up for promotional emails or store announcements

• Interacting with other services and features available through our website

Our handling of personal information is intended to support legitimate business activities while respecting applicable privacy and data protection laws.

Because online retail operations may involve service providers in different countries, certain information may be transferred to or processed in jurisdictions outside the customer's place of residence. Where required, we take appropriate steps to address applicable requirements concerning international data transfers.

2. Personal Details Collected During Your Interactions

Certain information is provided voluntarily when customers use our services, communicate with us, or purchase cosmetics through Fitloraq.

The types of personal information collected depend on the nature of the interaction.

For example, information may be submitted when customers:

• Complete a product purchase

• Provide delivery or billing details

• Create or modify a customer profile

• Request assistance with an order

• Subscribe to marketing communications

• Submit feedback or customer service inquiries

• Request a return, refund, exchange, or replacement

• Participate in store promotions or surveys

• Purchase products intended for delivery to another recipient

Information provided in these circumstances may include:

• Full name

• Contact email address

• Telephone number

• Shipping and delivery address

• Billing details

• Purchase information and order identifiers

• Products selected or purchased

• Transaction and order history

• Payment-related information required to complete a purchase

• Messages, photographs, or other details submitted to customer support

Payments may be processed through third-party payment providers. Complete payment card details are generally handled by the relevant payment service rather than stored directly by Fitloraq.

If you submit information about another individual, such as someone receiving a gift order, you should have the appropriate permission or other lawful basis to share that information.

3. Website Usage and Technical Information

When customers browse Fitloraq, our website and supporting technologies may automatically gather certain information about their devices, browsing activity, and interactions with our services.

This information may be collected through website logs, cookies, analytics systems, and other technologies used in online retail operations.

Depending on the technologies in use, the information may include:

• Internet Protocol (IP) address

• Browser and device characteristics

• Operating system information

• Device identifiers and related technical data

• Pages and cosmetic product listings visited

• Website navigation patterns

• Time spent interacting with website content

• Shopping cart and checkout activity

• Referring websites or traffic sources

• Interactions with advertisements or promotional content

• General website performance and diagnostic information

We may process such information to maintain website functionality, understand visitor interactions, identify technical problems, and improve the overall shopping experience.

Technical information may also help us protect transactions, detect potentially unauthorized activity, and assess the performance of our online services.

4. Information Obtained Through External Services

Operating an online cosmetics store may require assistance from external organizations that provide specialized technical, logistical, financial, or administrative services.

These organizations may include:

• E-commerce platform operators

• Payment processing providers

• Shipping and delivery companies

• Order fulfillment and logistics partners

• Website infrastructure and hosting services

• Customer communication platforms

• Analytics and website performance providers

• Marketing and advertising service providers

• Fraud detection and transaction security services

• Other operational service providers

Depending on their responsibilities, these parties may provide or process information connected with purchases, payments, shipments, website activity, or customer inquiries.

Where permitted by law, information received from these sources may be combined with other relevant customer or transaction information.

Such processing is intended to support the operation, security, administration, and improvement of our online cosmetics retail services.

5. Purposes for Using Personal Information

Fitloraq processes personal information for purposes connected with customer transactions, website operations, communication, security, and applicable business requirements.

These purposes may include:

Order and Transaction Administration

• Accepting and processing customer purchases

• Confirming orders and maintaining transaction records

• Coordinating payment processing

• Organizing product fulfillment and dispatch

• Providing delivery and tracking information

• Handling cancellations, returns, exchanges, and refunds

Customer Communication and Assistance

• Responding to product questions

• Providing information about cosmetics and their available features

• Reviewing customer service requests

• Resolving order-related concerns

• Communicating important information concerning purchases

Website Operation and Improvement

• Maintaining online store functionality

• Supporting customer accounts and shopping carts

• Identifying technical errors

• Improving website navigation

• Reviewing customer interactions with product pages

• Evaluating the effectiveness of store features and services

Security and Business Compliance

• Identifying suspicious transactions

• Preventing unauthorized access and potential fraud

• Protecting customer accounts and website systems

• Maintaining necessary financial and accounting records

• Addressing legal obligations and regulatory requirements

• Managing disputes and related business matters

Marketing and Store Communications

Where permitted under applicable law, we may also use relevant information to provide promotional communications, introduce cosmetics collections, announce store updates, and assess marketing performance.

Where a particular legal basis is required, processing may be based on contractual necessity, compliance with legal obligations, legitimate interests, consent, or another basis recognized by applicable law.

6. Cookies, Analytics, and Similar Technologies

Fitloraq may use cookies and related technologies to support essential website functions and understand how visitors interact with our online store.

Cookies are small data files that websites may place on a visitor's device.

Depending on their purpose, cookies and similar technologies may help us:

• Maintain shopping cart selections

• Support secure checkout procedures

• Remember certain website preferences

• Enable account-related functions

• Monitor website performance

• Analyze visitor traffic and navigation

• Understand interactions with cosmetic product listings

• Evaluate advertising effectiveness

• Improve website usability and shopping convenience

Some cookies are necessary for the operation of essential website functions, while others may be used for analytics, personalization, or marketing purposes.

Customers may be able to manage certain cookie preferences through their browser settings or through consent-management features available on our website.

Please be aware that restricting essential cookies may interfere with shopping cart functionality, customer account access, or checkout procedures.

Where applicable privacy regulations require consent for non-essential tracking technologies, those technologies should be used only in accordance with the relevant consent requirements.

7. Sharing and Disclosure of Information

Personal information may be disclosed to third parties when reasonably necessary to operate Fitloraq, fulfill customer transactions, provide requested services, or satisfy applicable legal requirements.

Examples include sharing relevant information with:

• Payment providers to complete transactions

• Delivery companies to transport customer orders

• Fulfillment partners to prepare and dispatch purchases

• Website service providers to maintain online store functionality

• Customer support providers to assist with inquiries

• Security providers to help detect fraud or unauthorized activity

• Marketing and analytics providers where legally permitted

• Professional advisers or authorities when disclosure is legally required or otherwise permitted

Information shared with service providers should be limited to what is reasonably relevant to the services being performed.

We may also disclose information when required to comply with applicable law, respond to lawful requests, protect legal rights, investigate suspected misconduct, or address security-related concerns.

Where required by applicable law, appropriate contractual or other safeguards may be used when third parties process personal information on our behalf.

8. Retention and Management of Customer Data

Personal information is generally retained for periods reasonably necessary to accomplish the purposes for which it was collected.

The appropriate retention period may depend on the nature of the information, the relevant business activity, and applicable legal obligations.

For example, information may need to be retained for:

• Completing customer orders

• Maintaining transaction and purchase histories

• Managing shipping records

• Addressing customer inquiries

• Processing returns or refunds

• Resolving payment disputes

• Meeting tax, accounting, or reporting obligations

• Investigating fraudulent activity

• Maintaining appropriate security records

• Handling complaints or legal claims

Different categories of information may therefore be subject to different retention periods.

Once personal information is no longer reasonably necessary and no applicable legal requirement calls for its continued retention, we may delete, anonymize, or otherwise appropriately manage the information.

9. Measures Intended to Protect Information

Fitloraq recognizes the importance of protecting information submitted during online shopping and customer service interactions.

We seek to use reasonable organizational, administrative, and technical measures appropriate to the nature of the information being processed.

Depending on the systems and services involved, these measures may include:

• Restricted access to customer information

• Administrative controls and internal procedures

• Technical protections for website operations

• Security monitoring and fraud prevention measures

• Appropriate handling of customer support information

• Cooperation with service providers responsible for relevant security functions

Although reasonable precautions may reduce certain risks, no website, electronic transmission, or information storage system can be guaranteed to be completely secure.

Customers are encouraged to protect their account credentials, avoid sharing sensitive information unnecessarily, and use appropriate precautions when accessing online services.

10. Privacy Rights Available to Customers

Privacy laws may provide individuals with certain rights concerning personal information collected or processed about them.

The rights available to a particular customer depend on their location and the legal requirements that apply.

Where applicable, customers may be entitled to:

• Request confirmation about the processing of their personal information

• Obtain access to certain information held about them

• Request corrections to inaccurate or incomplete information

• Request deletion of eligible personal information

• Withdraw consent for processing activities based on consent

• Object to or request restrictions on certain processing activities

• Request data portability where applicable

• Adjust preferences for promotional communications

• Exercise other rights provided by relevant privacy legislation

Some requests may be subject to lawful limitations, including recordkeeping obligations, identity verification, and other exceptions recognized under applicable law.

To protect customer information, we may request reasonable details necessary to verify the identity or authority of the person submitting a privacy request.

Privacy-related inquiries may be directed to:

Email: service@fitloraq.com

Requests will be reviewed and handled in accordance with applicable legal requirements.

11. Marketing Preferences and Email Communications

Fitloraq may provide customers with information about its cosmetics retail offerings, subject to applicable marketing and privacy requirements.

Promotional communications may relate to:

• Newly available cosmetics

• Makeup and beauty product collections

• Seasonal product selections

• Promotional campaigns

• Special offers

• Store announcements

• Updates concerning our products and services

Where consent is required, promotional communications will be sent in accordance with the relevant consent requirements.

Customers who no longer wish to receive marketing emails may use the unsubscribe option included in applicable promotional messages or contact our support team.

Choosing not to receive promotional messages does not necessarily prevent the delivery of communications required to manage an existing purchase or provide requested assistance.

For example, customers may continue receiving:

• Purchase confirmations

• Payment-related notifications

• Order processing updates

• Shipping and delivery notices

• Tracking information

• Return or refund communications

• Responses to customer service requests

These communications may be necessary for transaction administration or other legitimate operational purposes.

12. International Processing of Personal Information

Because Fitloraq operates through online systems and may use service providers in different locations, personal information may be accessed, stored, or processed outside the country or region in which a customer resides.

Privacy and data protection requirements may differ between jurisdictions.

Where applicable laws impose conditions on international transfers, we aim to follow the relevant requirements and use appropriate safeguards where necessary.

Such safeguards may include contractual protections, recognized transfer mechanisms, or other measures permitted under applicable law.

13. Revisions to This Privacy Policy

We may revise this Privacy Policy when necessary to reflect changes in our operations, technology, service arrangements, or legal obligations.

Updates may be made in response to:

• Changes in website features

• Adjustments to customer service procedures

• Developments in our cosmetics retail operations

• Changes involving third-party service providers

• Updates to data collection or processing practices

• New or amended legal requirements

When a revised policy is published, the date displayed at the beginning of this document may be updated to indicate the latest revision.

If applicable law requires additional notification or consent for particular changes, we will take steps to comply with those requirements.

Customers are encouraged to review this page periodically for information about our current privacy practices.

14. Contact Details and Business Information

For questions about this Privacy Policy, personal information handling, or privacy-related requests, please contact Fitloraq using the details provided below.

Brand / Online Store: Fitloraq

Business Category: Online Cosmetics Retail

Operating Company: Hubei Tiansuiping Network Technology Co., Ltd.

Registered Business Address:

Room 16, 20th Floor, Commercial Building 4, Phase 3, Plot K2, Gemdale Zizaicheng, No. 1335 Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Privacy and Customer Service Email:

service@fitloraq.com

Customer Service Telephone:

027-58907965

Hubei Tiansuiping Network Technology Co., Ltd. is the company responsible for operating the Fitloraq online cosmetics retail store, including its website administration, customer order activities, fulfillment coordination, customer communications, and related support operations.

When submitting a privacy inquiry, please describe the nature of your request and provide sufficient relevant information to help us identify the matter.

We appreciate the trust customers place in Fitloraq when using our online store and purchasing cosmetics.

Our aim is to maintain clear information-handling practices and provide customers with appropriate assistance regarding their personal information.