Terms of Purchase

Terms of Purchase

Effective Date: October 15, 2026

1. Understanding Our Purchase Conditions

Welcome to Fitloraq, an online cosmetics retail store offering a selection of makeup, beauty products, and related cosmetic essentials.

Fitloraq is operated by Hubei Tiansuiping Network Technology Co., Ltd.

These Terms of Purchase outline the conditions associated with ordering and purchasing products through our online store, including checkout procedures, payment arrangements, product availability, order fulfillment, and post-purchase assistance.

When you submit a purchase through Fitloraq, your transaction is subject to these Terms and any other applicable policies available on our website.

Related documents may include our:

  • Terms of Service

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Product-specific notices or promotional conditions

We encourage customers to review these documents before completing checkout so they understand the conditions relevant to their purchases.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights provided under applicable law.

2. Requirements for Making a Purchase

Customers purchasing cosmetics through Fitloraq must have the legal capacity to complete transactions under the laws applicable to them.

When placing an order, you are responsible for ensuring that the information provided is accurate and that the transaction is lawful.

In particular, customers should:

  • Enter correct billing and delivery information

  • Provide an active email address and appropriate contact details

  • Use only payment methods they are authorized to use

  • Review their selected products and quantities

  • Ensure that purchases comply with applicable laws

  • Avoid submitting misleading or unauthorized personal information

If you arrange for products to be delivered to another person, you should have permission or another lawful basis to provide the recipient's relevant contact and delivery details.

Purchase-related information may be retained when reasonably necessary for order administration, customer assistance, accounting, transaction security, dispute handling, or compliance with applicable legal requirements.

Additional information about personal data handling is available in our Privacy Policy.

3. Shopping Cart and Checkout Procedures

Our website allows customers to select cosmetic products, review their shopping cart, and proceed through the available checkout process.

Before confirming a purchase, customers should check the information displayed in their order summary.

This may include:

  • Product names and selected variations

  • Cosmetic shades, where applicable

  • Sizes, volumes, or package quantities

  • Number of items ordered

  • Displayed product prices

  • Applicable discounts

  • Shipping charges, where applicable

  • Billing and delivery information

  • Selected payment method

Customers are encouraged to verify these details carefully to reduce the possibility of errors.

If incorrect information is discovered after an order has been submitted, please contact our support team promptly at service@fitloraq.com.

We will make reasonable efforts to review correction requests, although changes may not be possible once an order has progressed into fulfillment or shipping.

4. Payment Authorization and Processing

Fitloraq may use independent payment processing providers to facilitate transactions made through our online store.

Available payment options are displayed during checkout and may depend on the services supported for a particular transaction.

To complete a purchase, relevant payment and transaction information may be processed for purposes such as:

  • Verifying payment authorization

  • Confirming the transaction amount

  • Recording purchase details

  • Processing successful payments

  • Supporting refunds when applicable

  • Identifying potentially unauthorized transactions

  • Maintaining necessary financial records

Complete payment card information is generally processed by the applicable payment provider rather than retained directly by Fitloraq.

Any payment-related information handled by our business is subject to relevant privacy, security, and legal requirements.

A transaction may be delayed or declined if payment authorization is unsuccessful or if additional verification is reasonably required.

5. Order Receipt and Acceptance

Placing an order on Fitloraq indicates your intention to purchase the products selected during checkout.

After an order is submitted, an automated confirmation may be sent to the email address provided.

This notification generally confirms that the order information has been received. It does not necessarily indicate that the transaction has been finally accepted or that fulfillment has begun.

Before accepting or processing an order, we may review:

  • Payment authorization

  • Product inventory

  • Customer contact details

  • Billing and shipping information

  • Pricing accuracy

  • Transaction security indicators

  • Other reasonable operational considerations

Where permitted by applicable law, an order may be placed on hold, declined, or cancelled when circumstances prevent successful processing.

Examples may include unsuccessful payments, suspected fraud, unavailable inventory, material listing errors, or incomplete order information.

If an order is cancelled after payment has been collected, any refund due will generally be returned through the original payment method, subject to applicable legal requirements and payment provider procedures.

6. Cosmetics Product Details and Representation

We aim to provide useful information about the cosmetic products available through Fitloraq.

Depending on the product, listings may contain:

  • Product photographs

  • Ingredient information

  • Shade or colour descriptions

  • Product sizes and quantities

  • Packaging details

  • Texture or finish information

  • Directions for use

  • Available product variations

  • Other relevant specifications

While we make reasonable efforts to present products accurately, certain visual differences may occur between website images and physical items.

These differences may arise from photography lighting, screen settings, colour calibration, packaging revisions, or reasonable production variations.

For example, a cosmetic shade displayed on one device may appear slightly different on another.

Minor differences within reasonable manufacturing tolerances do not necessarily mean that a product is defective.

However, customers retain applicable legal rights if a product is materially different from its advertised description, incorrectly supplied, defective, or otherwise fails to meet mandatory product requirements.

Customers experiencing such issues should contact our support team for assistance.

7. Prices, Discounts, and Promotional Conditions

Fitloraq may offer cosmetics at regular retail prices or through promotional campaigns.

Product prices, discounts, and special offers may change as part of ordinary business operations.

We aim to maintain accurate pricing information, but occasional technical, administrative, or listing errors may occur.

If a material pricing error is identified before an affected order has been fulfilled, we may take appropriate action where legally permitted.

Depending on the circumstances, this may involve:

  • Informing the customer of the discrepancy

  • Explaining the corrected price

  • Requesting confirmation before proceeding

  • Cancelling the affected transaction where permitted

  • Issuing an applicable refund if payment has already been collected

Changes to advertised prices will generally not affect orders already accepted at their confirmed purchase price, except where applicable law permits otherwise.

Promotional offers may be subject to specific conditions, including validity periods, qualifying products, or purchasing limits, where those conditions are disclosed.

8. Inventory and Product Availability

Cosmetic products displayed on Fitloraq are offered subject to stock availability.

Although we aim to maintain current inventory information, stock levels may occasionally change before an order is processed or dispatched.

If an item becomes unavailable after purchase, our team may contact the customer to discuss the available options.

These options may include:

  • Removing the unavailable item from the order

  • Offering an alternative product for consideration

  • Adjusting the order with the customer's agreement

  • Cancelling the affected item

  • Cancelling the order when necessary

  • Processing an applicable refund

Any replacement or alternative product requiring customer agreement will be handled accordingly.

We aim to communicate inventory-related issues clearly and address them within a reasonable timeframe.

9. Order Preparation and Shipping Arrangements

Once an order has been accepted and is ready for processing, fulfillment arrangements are handled according to our Shipping Policy.

Order preparation may involve confirming product availability, preparing items for dispatch, and coordinating delivery with relevant logistics providers.

Estimated delivery periods may vary depending on:

  • The shipping destination

  • Product availability

  • Fulfillment processing requirements

  • Carrier operating schedules

  • Public holidays

  • Weather or transportation disruptions

  • Customs procedures, where applicable

  • Accuracy of the delivery information provided

Unless expressly stated otherwise, delivery timeframes are estimates rather than guarantees.

Where tracking services are available, shipment information will generally be provided after dispatch.

Customers who experience delivery concerns may contact our customer support team for assistance.

Mandatory legal protections relating to delivery delays, non-delivery, or other fulfillment issues remain unaffected.

10. Changes to Submitted Orders

We understand that customers may occasionally need to correct or modify an order after checkout.

If you wish to request a change, please contact Fitloraq as soon as possible.

Depending on the processing stage, requested modifications may involve:

  • Correcting customer contact information

  • Updating an eligible delivery address

  • Adjusting product selections

  • Changing quantities

  • Requesting cancellation before dispatch

Whether a modification can be completed depends on the status of the order and the operational arrangements already in progress.

Once products have been packed, transferred to a delivery provider, or dispatched, certain changes may no longer be possible.

Customers should contact our team promptly to determine whether their requested adjustment can still be reviewed.

11. Cancellation Requests and Order Withdrawal

Customers who wish to cancel a purchase should contact our customer service team without unnecessary delay.

Cancellation requests will be reviewed according to the order's current processing stage, applicable store policies, and relevant consumer laws.

An order may become difficult or impossible to cancel through ordinary order-processing procedures after it has entered advanced fulfillment or shipment.

If the products have already been dispatched, a customer may need to follow the applicable return procedures, subject to any mandatory cancellation or withdrawal rights.

Where a cancellation is accepted and a refund is due, the refund will be processed according to applicable payment procedures and legal requirements.

Nothing in this section limits cancellation or withdrawal rights that cannot lawfully be excluded.

12. Returns, Refunds, and Exchanges

Fitloraq handles return, refund, and eligible exchange requests in accordance with its published Return & Refund Policy and applicable consumer protection laws.

That policy provides further information about matters such as:

  • Return eligibility

  • Applicable request periods

  • Product condition requirements

  • Packaging considerations

  • Procedures for contacting customer support

  • Return shipping arrangements

  • Responsibility for relevant costs

  • Refund processing methods

  • Expected refund processing periods

Customers should consult the Return & Refund Policy before initiating a request.

Because Fitloraq sells cosmetics, certain products may be subject to hygiene-related return conditions where legally permitted and appropriately disclosed.

However, these conditions do not remove mandatory consumer remedies for defective, incorrectly supplied, or otherwise non-compliant products.

13. Assistance With Incorrect or Damaged Products

If you receive an incorrect, damaged, incomplete, or potentially defective product, please contact our customer support team.

To help us review the issue, we recommend providing:

  • Your order number

  • The email address used during checkout

  • A description of the problem

  • Relevant photographs, where appropriate

  • Any additional information reasonably needed to identify the affected item

Our team will review the information provided and explain the applicable next steps.

Depending on the circumstances and relevant legal requirements, an appropriate resolution may involve a replacement, return, refund, or another available remedy.

Requests will be assessed in accordance with applicable store policies and consumer protection obligations.

14. Purchase Verification and Fraud Prevention

To support the security of customer transactions, Fitloraq may review purchases that present unusual or potentially unauthorized characteristics.

Where reasonably necessary and permitted by law, these reviews may involve:

  • Confirming order details

  • Requesting additional transaction verification

  • Reviewing payment authorization

  • Investigating inconsistent customer information

  • Examining unusual purchasing patterns

  • Applying reasonable quantity restrictions

  • Temporarily delaying suspicious transactions

  • Declining or cancelling transactions associated with suspected fraud

Circumstances that may lead to additional review include repeated unsuccessful payment attempts, conflicting order information, unusually large purchases, or suspected unauthorized account activity.

These measures are intended to help protect customers, payment transactions, and the integrity of our online retail operations.

15. Personal Information and Purchase Records

Information collected during the purchasing process may be used to administer transactions and provide related services.

Such processing may involve:

  • Managing customer purchases

  • Sending order confirmations

  • Coordinating fulfillment and delivery

  • Processing payments and refunds

  • Responding to customer inquiries

  • Maintaining transaction records

  • Addressing disputes

  • Detecting potentially fraudulent activity

  • Meeting applicable accounting and legal obligations

Personal information is handled according to our Privacy Policy and relevant data protection requirements.

Customers are encouraged to review that policy for further details concerning information collection, processing, retention, and available privacy rights.

16. Relationship With Other Store Policies

These Terms of Purchase should be read alongside the other policies published on the Fitloraq website.

Our Terms of Service address general website access and usage conditions.

Our Shipping Policy explains relevant delivery and fulfillment arrangements.

Our Return & Refund Policy provides additional information concerning post-purchase requests and available procedures.

Our Privacy Policy describes how personal information may be processed in connection with store operations.

Additional conditions may apply to particular products or promotions where clearly disclosed.

If any provision conflicts with mandatory consumer protections, applicable law will take precedence.

17. Customer Support and Legal Business Information

Customers requiring assistance with purchases, payment matters, delivery concerns, order modifications, cancellations, or post-purchase requests may contact Fitloraq using the information below.

Online Store / Brand: Fitloraq

Business Category: Online Cosmetics Retail

Operating Legal Entity: Hubei Tiansuiping Network Technology Co., Ltd.

Registered Business Address:

Room 16, 20th Floor, Commercial Building 4, Phase 3, Plot K2, Gemdale Zizaicheng, No. 1335 Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Customer Service Email:

service@fitloraq.com

Customer Service Telephone:

027-58907965

Hubei Tiansuiping Network Technology Co., Ltd. manages the Fitloraq online cosmetics retail store and is responsible for its website administration, product listings, customer transactions, fulfillment coordination, and related customer support operations.

For questions about an existing purchase, please include your order number and a brief description of the matter whenever possible.

Providing relevant information can help our team locate the appropriate order and review your request more efficiently.

Thank you for shopping with Fitloraq. We appreciate your interest in our cosmetics collection and aim to provide clear purchasing information and accessible customer assistance throughout your shopping experience.